FAQ's

How will I know if you have received my order?

During the payment process you will be given a confirmation that your order has been successfully processed. You will also be given an order confirmation number through an email from us.

How do I check my order status?

You can check your order status online by logging on to your account to know whether it is 'processing' or 'shipped'. You will receive an email on shipment intimating the consignment details.

Is it safe to use my credit card online at www.fischerfootwear.com?

We use 24 bit encryption method to secure your personal information as well as card information. Our website uses SSL technology to ensure more safety to our customers. Don't worry, your every data is safe with us!

Do I have to sign up for www.fischerfootwear.com account to buy something at www.fischerfootwear.com?

It is compulsory to sign up in order to buy a product and you become a Member, thus enabling you to view order status, order history, receive news letters and emails on new collections, schemes etc.

How long will it take to receive my order?

We will dispatch your order within five working days.

Can I ship different items in my order to different shipping addresses?

One order will take only one shipping address. If another pair is to be shipped to another address, it has to be made as a separate order since one order gives only a single address option.

Do I have to bear the shipping charges?

Shipping will be free for orders above Rs.1000/-.
For other orders, shipping charges will be shown at the time of checkout.

Can I exchange my orders?

All exchanges will be strictly based on Fischer exchange policy.

Why was my package undeliverable?

If the shipment address/contact number is incomplete or wrong, the courier service may not be able to deliver the product.
If the consignee is not available at the address nor respond to the calls from the courier service, the courier service will not be able to deliver the product.
Fischer will not be responsible for any resulting loss.